Back to home

Frequently Asked Questions

Is LOGOS Platform free to use?

Yes. Creating an account and using core features - prayer requests, devotionals, communities, messaging, and the AI Assistant - is free.

Who can see my prayer requests?

It depends on the audience you choose when you submit a request - a specific community, or the wider platform. Prayer requests can contain sensitive information, so consider what you share and with whom before posting.

How do I find and add friends?

Go to Friends → Find Friends to search by name or username, or browse suggested connections ranked by shared communities. Sending a friend request lets you message each other directly.

What's the difference between friends and following?

Friends is a two-way connection (both people accept), used for direct messaging. Following is one-directional - you can follow someone to see their posts in your feed without them following you back.

How does the AI Assistant work?

The AI Assistant uses a third-party large language model to answer questions and offer biblical insight. It's a devotional tool, not a substitute for pastoral counseling or professional advice - always weigh its answers against scripture and trusted counsel.

How do I report content that violates community standards?

Use the report or flag option on the post, or contact us directly at info@helvino.org with a link or description of the content. Our moderators review reports and can remove content, warn, or suspend accounts that violate our standards.

Can I delete my account?

Yes. Email info@helvino.org to request account deletion. See our Privacy Policy for details on what happens to your data.

Is my data secure?

We use encrypted connections, hashed passwords, and httpOnly authentication cookies. See our Privacy Policy for full details on how your data is collected, used, and protected.

Still have questions? Reach us at info@helvino.org or 0110421320.